Got a question about your account or appliance repairs?

Below, we’ve gathered your most frequently asked questions. You’ll find answers to queries around Repair & Care, plumbing and drainage cover, or questions you might have on booking a repair or My Account.

If you’re looking for tips on how to get the best from your appliances, head over to our blog. Visit our maintenance portal for information on specific makes and models. And always remember to check your appliance’s manufacturer’s guide for answers too.

Service plans and maintenance and support plans are provided by Domestic & General Services Limited. Insurance policies are provided by Domestic & General Insurance PLC. Domestic & General Insurance PLC is not an insurance intermediary. We’re the underwriter of the insurance policies and don’t provide personal recommendations or advice.

Domestic & General Insurance PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial register number 202111