Got a question about your account or appliance repairs?

Below, we’ve gathered your most frequently asked questions. You’ll find answers to queries around Repair & Care, plumbing and drainage cover, or questions you might have on booking a repair or My Account.

If you’re looking for tips on how to get the best from your appliances, head over to our blog. Visit our maintenance portal for information on specific makes and models. And always remember to check your appliance’s manufacturer’s guide for answers too.

Appliance Care policies are underwritten by Domestic & General Insurance PLC. Registered Office: Swan Court, 11 Worple Road, Wimbledon, London SW19 4JS, United Kingdom. Registered in England and Wales, Company No. 485850.

Domestic & General Insurance PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial register number 202111