Customer conduct

At Domestic & General, we interact with thousands of customers every day. We're committed to providing a great service and are always interested in hearing your thoughts about how we can improve.

We're also committed to providing a safe environment for our people, free from fear or distress. Our people, their care and safety is very important to us. As such we won't accept threatening, bullying, discriminatory or abusive behaviour. If individuals in our team are subject to such behaviour, it may be necessary for us to manage or cease contact with a customer.

Appliance Care policies are underwritten by Domestic & General Insurance PLC. Registered Office: Swan Court, 11 Worple Road, Wimbledon, London SW19 4JS, United Kingdom. Registered in England and Wales, Company No. 485850.

Domestic & General Insurance PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial register number 202111