Privacy and Cookies Policy
What we do with your information
At Domestic & General we want to reassure you that we use your information both responsibly and securely to provide you with the best possible service. Below we explain what we do with your information and your rights to your information. If you would like any further details you can get in touch with us using the contact details below or visit our website (www.domesticandgeneral.com).
Using your information
Domestic & General Services Limited (for maintenance and support plans) and/or Domestic & General Insurance PLC (for insurance policies) is the "data controller" of your information. Domestic & General Services Limited and/or Domestic & General Insurance PLC (as appropriate, henceforth “we”) process two sets of information about you, “Personal Information” (your name, address, contact and payment details) and the “Goods Information” you provide to register your appliance or device (your name, address, contact and goods details). We’ll use your information: (i) as necessary to fulfil our contract with you (including to recover any amounts owing); (ii) for our legitimate interests in: undertaking marketing (about our products and services and those of our third party partners) by post, telephone, email and/or other electronic messaging services; market research; customer surveys; printing services; checking and verifying your identity and contact details; recording your conversations for training, quality and compliance purposes; and for analytics and profiling for marketing purposes; detecting and preventing crime, including fraud; and (iii) where required to do so by law. We may also ask for your consent to some uses of your information. Sharing your information
From time to time your Personal Information and Goods Information may also be shared with other members of the Domestic & General Group of Companies (Domestic & General Insurance or Services and other future members of the Group whose details we will notify to you ("Group")), and with companies acting on our behalf or providing services to us (e.g. the companies we use to carry out repairs, IT & mailing services, storage of paper records and telecommunications). Transferring your information
In exceptional cases, we may transfer your information to the countries outside the European Economic Area (including the US) which may not have data protection laws which provide the same level of protection as provided in the UK. We have put in place Model Clauses as an appropriate safeguard to ensure that such information is adequately secured and protected and that such transfers meet the requirements of applicable data protection law. Keeping your information
We keep your personal information for six years after you terminate your policy so that we can deal with any claims. Your goods information we keep for a bit longer, normally 10 years (the average life of an appliance) for health and safety. We also keep your information to send you marketing that you might be interested in, unless we receive a request from you to opt-out of marketing. Rights to your information
By writing to the Data Protection Officer using the contact details provided below, you have the right to ask us:
- for a copy of the personal information we hold about you
- for a copy of the personal information you provided to us to be sent to you or a third party in a commonly used, machine readable format
- to update or correct your personal information to keep it accurate
- to delete your personal information from our records if it is no longer needed for the original purpose; and
- to restrict the processing of your personal information in certain circumstances
- object to us processing your personal information – in which case we will either agree to stop processing or explain why we’re unable to; and
- where we rely on your consent, withdraw that consent at any time.
We, along with other members of our Group may use your information to tell you about any offers, products or services which may be of interest to you. We may contact you by post, telephone, email and/or other electronic messaging services. To change your marketing preference let us know by emailing email@example.com or by writing to us using the contact details provided below. Contact Details
If you need to contact us about your information or your information rights, or to see a copy of our Model Clauses, please write to: Freepost Plus RTKS-CLRA-GRYE, Data Protection Officer, Domestic & General, Leicester House, 17 Leicester Street, Bedworth CV12 8JP or firstname.lastname@example.org and we’ll be happy to help you. What is a Cookie?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.
Cookies are essential to the operation of the Website because they identify the pages and actions you have previously visited. For example, when you add an item to your basket and go to another page on the Website, cookies enable the item to remain in your shopping basket.
The Cookies we Use
The following is a list of the Cookies that we use on the Website and the purpose for which they are used. By continuing to use the Website, you are consenting to the use of these cookies.
||Stores the categories visited by a user, which is later used by the following Analytics tags: Product tag, Cart tag and Order tag.|
||The value of referer in the HTTP header.|
non-secured session cookie
|This cookie contains the value of the store ID of the session. This value is used to select the store to run the command, if one is not specified on the URL.|
||Checks whether the client browser accepts cookies.|
secured session cookie
|WebSphere Commerce uses a secure authentication cookie to manage authentication data. An authentication cookie flows only over SSL. For increased security, it has a timestamp with a signature. This cookie is used to authenticate the user over SSL-connections.|
non-secured session cookie
|This cookie exists only if it is a generic user session. This cookie stores the session values such as store ID, language ID, and contracts.|
non-secured session cookie
|This cookie is created on the first request that is processed by WebSphere Commerce run time. For example, a non-cache request.|
non-secured session cookie
|This cookie is a user session cookie that flows between the browser and server over both SSL or non-SSL connection. It is used for user identification over non-SSL connections. It contains user session values such as login timeout, or session identifier.|
WebSphere Application Server cookie
|This cookie is used when WebSphere Commerce enabled for single sign-on with other WebSphere applications information center.|
|WC_EdgeCacheComponent_storeId||Used for Edge Caching.|
|FEP2 SoccomAuthToken||Social bridging session cookie.|
|FEP2 SoccomUserInfoToken||Social bridging session cookie.|
|FEP2 SoccomUserToken||Social bridging session cookie.|
|LtpaToken2||WebSphere Application Server LTPA token used for single sign on.|
|redeye||This cookie is used to store information about user page activities during the website session. These cookies can be used to store ordering information needed to make automated customer service emails work.|
|netoutcome||This cookie is used to allow the website owner to monitor user activity across key areas of its website in order to provide services that better personalise and make more relevant marketing communications and also the provision of analytical reporting|
These cookies are used to collect information about how visitors use this website. We use the information to create reports in a tool called Google Analytics. We use these reports to help us improve the site.
The cookies collect information anonymously, including:
These cookies do not contain any personal data and it is not possible to identify individuals using them.
|These cookies from DoubleClick are used to collect information about what you view on this website, which is then used to provide more relevant adverts.|
|We use Optimizely cookies to monitor site performance, letting us improve your online experience.|
|(Facebook) Used to deliver, measure and improve the relevancy of advertising.|
|ID||Used to display relevant advertising.|
|ad.doubleclick.net||Used to collect information about how visitors use domesticandgeneral.com. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.|
|flsdoubleclick.net||Used to understand the content which you have engaged with to enable our third party to deliver targeted advertising outside of domesticandgeneral.com.|
|These SessionCam cookies are used to understand the behaviour of users on our website, letting us improve the experience you have online.|
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to remove cookies on a wide variety of browsers.
However if cookies are not enabled on your computer, it will mean that your shopping experience on the Website will be limited to browsing and researching and you may not be able to add products to your basket and/or buy them. If you leave cookies turned on, remember to sign off when you finish using a shared computer.
Third Party Websites
We are committed to the security of the Website and to providing a fraud-free customer interface. All information exchanged is encrypted using SSL software and we have made every attempt to ensure that your personal information is protected against unauthorized access.