Privacy and Cookies Policy
What we do with your information
At Domestic & General we want to reassure you that we use your information both responsibly and securely to provide you with the best possible service. Below we explain what we do with your information and your rights to your information. If you would like any further details you can get in touch with us using the contact details below or visit our website (www.domesticandgeneral.com).
Using your information
Domestic & General Services Limited (for maintenance and support plans) and/or Domestic & General Insurance PLC (for insurance policies) is the "data controller" of your information. Domestic & General Services Limited and/or Domestic & General Insurance PLC (as appropriate, henceforth “we”) process two sets of information about you, “Personal Information” (your name, address, contact and payment details) and the “Goods Information” you provide to register your appliance or device (your name, address, contact and goods details). We’ll use your information: (i) as necessary to fulfil our contract with you (including to recover any amounts owing); (ii) for our legitimate interests in: undertaking marketing (about our products and services and those of our third party partners) by post, telephone, email and/or other electronic messaging services; market research; customer surveys; printing services; checking and verifying your identity and contact details; recording your conversations for training, quality and compliance purposes; and for analytics and profiling for marketing purposes; detecting and preventing crime, including fraud; and (iii) where required to do so by law. We may also ask for your consent to some uses of your information. Sharing your information
From time to time your Personal Information and Goods Information may also be shared with other members of the Domestic & General Group of Companies (Domestic & General Insurance or Services and other future members of the Group whose details we will notify to you ("Group")), and with companies acting on our behalf or providing services to us (e.g. the companies we use to carry out repairs, IT & mailing services, storage of paper records and telecommunications). Transferring your information
In exceptional cases, we may transfer your information to the countries outside the European Economic Area (including the US) which may not have data protection laws which provide the same level of protection as provided in the UK. We have put in place Model Clauses as an appropriate safeguard to ensure that such information is adequately secured and protected and that such transfers meet the requirements of applicable data protection law. Keeping your information
We keep your personal information for six years after you terminate your policy so that we can deal with any claims. Your goods information we keep for a bit longer, normally 10 years (the average life of an appliance) for health and safety. We also keep your information to send you marketing that you might be interested in, unless we receive a request from you to opt-out of marketing. Rights to your information
By writing to the Data Protection Officer using the contact details provided below, you have the right to ask us:
- For a copy of the personal information we hold about you
- For a copy of the personal information you provided to us to be sent to you or a third party in a commonly used, machine readable format
- To update or correct your personal information to keep it accurate
- To delete your personal information from our records if it is no longer needed for the original purpose; and
- To restrict the processing of your personal information in certain circumstances
And you may also:
- Object to us processing your personal information – in which case we will either agree to stop processing or explain why we’re unable to; and
- Where we rely on your consent, withdraw that consent at any time.
We, along with other members of our Group may use your information to tell you about any offers, products or services which may be of interest to you. We may contact you by post, telephone, email and/or other electronic messaging services. To change your marketing preference let us know by emailing firstname.lastname@example.org or by writing to us using the contact details provided below. Contact Details
If you need to contact us about your information or your information rights, or to see a copy of our Model Clauses, please write to: Freepost Plus RTKS-CLRA-GRYE, Data Protection Officer, Domestic & General, Leicester House, 17 Leicester Street, Bedworth CV12 8JP or email@example.com and we’ll be happy to help you. Cookies policy
What is a Cookie?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.
Cookies are essential to the operation of the Website because they identify the pages and actions you have previously visited. For example, when you add an item to your basket and go to another page on the Website, cookies enable the item to remain in your shopping basket.
The Cookies we use
The following is a list of the Cookies that we use on the Website and the purpose for which they are used. By continuing to use the Website, you are consenting to the use of these cookies.
|Strictly necessary cookies||__cfduid
||This cookie is used to speed up website loading times.|
|Strictly necessary cookies||JSESSIONID
||This cookie is used in session tracking as HTTP each time there is a request to the server. The sever treats it as a new request.|
|Strictly necessary cookies||WC_ACTIVEPOINTER
||This cookie is used to select the appropriate website.|
|Strictly necessary cookies||WC_GENERIC_ACTIVITYDATA
||This cookie is used to store session values:
|Strictly necessary cookies||WC_PERSISTENT||This cookie is used to hold the following information:
|Strictly necessary cookies||WC_SESSION_ESTABLISHED||This cookie is created on the first request processed by WebSphere Commerce run time.|
|Strictly necessary cookies||WC_SESSION_ESTABLISHED
||This cookie is created on the first request that is processed by WebSphere Commerce run time. For example, a non-cache request.|
|Strictly necessary cookies||WC_timeoffset
||This cookie enables the user to get the current civil time, whether it is standard time or daylight saving time.|
|Strictly necessary cookies||WC_USERACTIVITY_-1002||This cookie is used for user identification over non-SSL connections and contains:
|These cookies are necessary to be able to transact our website.|
|Functional cookies||CookiePopUp||Cookie notification banner that shows on first visits to our website.|
|Functional cookies||LPSessionID||Uses information stored in cookies to maintain session data and identify returning visitors, remembering the following information:
|Functional cookies||LPSID-7654143||This cookie is a unique session identifier associated with software from LivePerson which enables online chat functionality|
|Functional cookies||LPVID||This cookie allows us to add online chat functionality to communicate directly with visitors and is unique to each visitor.|
|Functional cookies||LPVisitorID||Uses information stored in cookies to maintain session data and identify returning visitors, remembering visitor's ID.|
|Functional cookies||REFERRAL_USER||When visitors find our website via a referral link it stores two main browser cookies to track the referring link, and the visit.|
|Functional cookies||REFERRER||The value of referrer in the HTTP header.|
|Functional cookies||WC_AUTHENTICATION_-1002||This cookie only exists if it is a generic user session and stores the session values such as:
||This relates to our survey platform.|
|Performace cookies||_ga||This cookie is used for the sites analytics reports to calculate data such as:
||This cookie is used to limit the amount of data recorded by Google on high traffic volume websites.|
|Performace cookies||_gid||This cookie appears to store and update a unique value for each page visited.|
|Performace cookies||optimizelyEndUserId||This cookie is set by the Optimizely website optimisation platform and is a unique user identifier.|
|Performace cookies||sc.ASP.NET_SESSIONID||This cookie is associated with the SessionCam web analytics application from ServiceTick.|
|These cookies are used to aid analytics tagging.|
|Performace cookies||user_transaction_ids||This cookie is used to identify which conversions are connected to which clicks.||Marketing cookies||_fbp||Facebook uses this cookie to deliver a series of advertisement products.||Marketing cookies||_gcl_au||This cookie is used by Google to see the efficiency of advertisement across websites using their services.||Marketing cookies||fr||Facebook uses this cookie to deliver, measure and improve the relevancy of advertising.||Marketing cookies||NetOutcome||This cookie is used for better targeting of marketing messages to our website visitors.||Marketing cookies||redeye||This cookie is used to store information about user page activities during the website session.|
The help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to remove cookies on a wide variety of browsers.
However if cookies are not enabled on your computer, it will mean that your shopping experience on the Website will be limited to browsing and researching and you may not be able to add products to your basket and/or buy them. If you leave cookies turned on, remember to sign off when you finish using a shared computer.
Third Party Websites
We are committed to the security of the Website and to providing a fraud-free customer interface. All information exchanged is encrypted using SSL software and we have made every attempt to ensure that your personal information is protected against unauthorized access.