The Domestic & General group are committed to effectively managing the engagement of third-party suppliers to deliver business requirements efficiently. Central to this are three groups: the procurement team, our business customers, and our suppliers and partners.

Our procurement team has a streamlined process which enables seamless collaboration with our business customers. In order to continue and extend this collaboration, we want innovative and cost-effective solutions from our suppliers and partners.

Our core procurement principles

We strive to deliver sustainable solutions and value for money for both customers and suppliers, whilst ensuring full compliance with legislation such as the Modern Slavery Act. By managing adherence and providing the appropriate governance, we aim to minimise risk and provide clarity in all of our initiatives.

Alongside this, we aim to drive continuous improvement in our processes, solutions, and business relationships.

What we expect from our suppliers

We expect fairness, transparency, and professionalism from all of our suppliers. We trust our suppliers to support Domestic & General procurement to deliver our core principles, and to treat customers of Domestic & General fairly whenever interaction occurs.

Our suppliers are expected to maintain effective policies and procedures to manage day-to-day business activities, and to anticipate changes that may affect these processes. Compliance with our standards and requirements is vital, particularly in the areas of Data Protection, Information Security, and Business Continuity.

Suppliers must comply with relevant laws and regulations, including the Modern Slavery Act and GDPR, wherever appropriate. It is expected that any conflict of interest is disclosed as early as possible and that suppliers invoice Domestic & General in the manner and frequency that we advise.

Adherence to the above expectations will ensure a streamlined, cordial, and ultimately successful relationship between suppliers and Domestic & General.

Why work with Domestic & General?

We are a leading provider of appliance care in the UK and have been helping customers globally for over 100 years. We operate in 11 countries, with offices in London, Melbourne, and major cities across Europe, and currently protect more than 200 different types of electrical item.

As a company, we are committed to driving the best procurement practice possible. We have a structured programme of supplier relationship management (SRM).

Terms and Conditions

Terms and conditions for the delivery of Domestic & General standard goods and services may vary from case to case. However, the standard Domestic & General agreement will apply unless a contract has been agreed and signed separately. Domestic & General will provide its Standard Terms and Conditions during the procurement process.

Contact Details

You can contact our procurement team, email us:

Appliance Care policies are underwritten by Domestic & General Insurance PLC. Registered Office: Swan Court, 11 Worple Road, Wimbledon, London SW19 4JS, United Kingdom. Registered in England and Wales, Company No. 485850.

Domestic & General Insurance PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial register number 202111