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Now you can sleep easy
Our plumbing helpline is open 24/7
If you have plumbing trouble, it’s easy to claim – just call us, day or night.
From leaks and blockages to faulty loos, we’ll get it flowing smoothly again.
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Cover that helps keep life flowing
Know we'll be there
Depend on our 24/7 helpline to take your repair bookings. If you report an uncontrollable leak from 8am to 8pm, we aim to be there within 6 hours.
Call on the experts
All our engineers are approved experts. Their skills include pipes, drains, cisterns, valves, taps, wiring and more.
Protect what matters
You can claim up to £2,000 in repairs per year. We’ll solve problems big and small in your pipes, toilets, drains and cold water storage tanks. And our Extra policy covers home emergencies too.
Get extra support
You can claim up to £2,000 in repairs per year. We’ll solve problems big and small in your pipes, toilets, drains and cold water storage tanks. And our Extra policy covers home emergencies too.
Need extra protection for your home?
From protection for your electrics to pest control, we can provide the extra care you need.
Please note that Plumbing and Drains Extra is only available over the phone. To find out more, call us on 0333 000 4966.
Calls cost the basic rate per minute plus your phone company's access charge. From a mobile, they can cost much more. Calls to 0800 numbers are always free.
| Plumbing and Drains | Plumbing and Drains Extra |
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| Drains | |
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| Home electrics | |
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| Lock, security and lockout incidents | |
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| Pest infestation | |
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| Get in touch | |
Plumbing and drainage questions
What's covered?
Our standard plumbing and drainage policy covers you for a wide range of issues, from major faults to little nuisances. These include leaking taps, blocked drains, non-flushing toilets, broken taps.
Beyond the plumbing and drainage system itself, we’ll also ease the stress and hassle of repairs. If any surfaces are damaged by us during repairs, we’ll cover up to £150 per claim to restore them. And if we arrange a repair and your home is unliveable, you can claim up to £200 towards accommodation and transport. That’s for your family who live there permanently.
Our extra policy covers all the above plus home emergencies. These include repairs to electrical wiring, and home security, plus access if you’re locked out and treatment of pest infestations. You can buy this plan by calling us on 0333 000 4966.
How fast will you repair a plumbing problem?
Plumbing systems can be unreliable, but our cover isn’t. If you report an uncontrollable leak between 8am and 8pm, we aim to have one of our engineers there within 6 hours.
How do I book repairs?
To book a repair under your plumbing and drainage plan, call us on 0333 000 1415. It’s open 24 hours a day, all days of the year. Once you’ve told us about the problem, you can pick a good day for one of our engineers to arrive.
How people rate our service
More ways we can help
See how we can help keep your home running.