Buy a plan to protect the appliances that keep your home running

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Retrieve your quote

Enter the reference, plan or policy number that you’ve received from us.

How it works

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1. Protect your appliances

Protect the things you rely on every day, with protection available for your appliances and boiler
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2. Get help when you need it

Start with easy at-home troubleshooting and phone support, or book an engineer to come fix it
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3. We’ll look after it

If your appliance breaks down, we’ll send out a certified local engineer to look after your repair — and if it’s beyond repair, we’ll replace it

Trusted by the brands you trust

We’re the ones behind the extended guarantees from the UK’s top retailers and manufacturers.

See why we’re trusted by over 7.7 million customers

Need help?

Whenever you need us, we’re here.
How do I request a repair?

Log in to My Account. If you don't have an account, you can create one.

Usually, we'll approve your repair straightaway, so you can quickly book an engineer for a time that suits you. We take care of any costs directly with the repairer, so you don’t need to worry about any bills landing on the doormat.

Where can I find my plan or policy number?

You'll find your plan or policy number on your documents. It's usually located on the right-hand side, as shown below. You may have received an email or SMS from us confirming your purchase which also contains your plan/policy number.

If you don’t have these to hand you can view/download your policy documents online in My Account. If you do not have an account, you can create one.

Plan/policy number on letters
My plan number isn't recognised

Your plan or policy number will always be made up of 2 or 3 characters (a combination of letters and numbers) followed by 7 numbers.

Like this: B1C1234567

If you enter a plan or policy number that matches your documentation, but it still isn’t recognised, there are a few things you can try:

  • Make sure the address you've entered exactly matches the address on your plan or policy (including any spaces in your postcode).
  • Check the letters and numbers are correct. The numbers 0, 1, and 5 can easily be mistaken for the letters O, l (lowercase L), I (capital i), and S.
  • If your plan or policy number starts with an ‘A’, try leaving it out.
What happens if my appliance can’t be repaired?

If we think your appliance is beyond repair, we'll replace it with one that has the same or similar specifications.

If we were recently unable to fix your appliance, we’ll be in touch soon to let you know what the next steps are.

If we replace your appliance, you might need to pay delivery and installation fees (plus any remaining plan payments). Check your plan terms and conditions for more information.

Here’s a step-by-step guide on how to order a replacement. We’ve also got a helpful live chat facility, which you can use to ask any other questions. You'll find the live chat icon on the bottom right of that page.

Can I fix my appliance myself without an engineer?

Possibly. Sometimes, if it’s only a minor issue, you might be able to fix it yourself. Take a look at our blog, which is full of info and tips on getting the most out of your appliances. And always remember to check the manufacturer’s guide.

If you can’t find the answers you need, it’s probably time to call an expert engineer.