Frequently Asked Questions

Rogue traders

  • Some customers have informed us that they have received a call from someone claiming to be from Domestic & General or D&G, or similar-sounding company names. Sometimes the caller may claim that they are “taking over from Domestic & General” or that “D&G have gone bust”.

    These can be so called ‘rogue traders’, intent on selling you an alternative or fake plan in place of your Domestic & General plan, or gaining bank account details or money from you through ‘vishing’ conversations.

    If you have any doubts about whether the call is from Domestic & General, please terminate the call and contact us directly on 0800 561 4493.

    • or contact our Replacements team on 0800 597 8608.
  • If you have given your banking or personal information to a company thinking it was Domestic & General and suspect it was a rogue trader, you should contact your bank immediately for advice.
  • If you suspect that a company is acting fraudulently or dishonestly, you should report this to the police via Action Fraud either:

    • on their website at www.actionfraud.police.uk
    • or by telephone on 0300 123 2040.

    If you are a Domestic & General customer, you can also contact us for further information on 0800 561 4493.
  • Please call us so that we can help on 0800 561 4493.