Rogue traders — how to spot insurance scams
Rogue traders and scammers imitate legitimate traders or salespeople offering goods, services or repairs, but with no real intention of carrying out anything in return for your money.
At Domestic & General, we want you to be confident that if you receive a call from us, you know it’s us. You should always be vigilant to insurance scams or receiving phone calls or contact from people claiming to work for Domestic & General, offering appliance insurance cover or repair services.
I’ve received a suspicious call
We’re aware of some customers receiving calls from people claiming to be from Domestic & General, D&G, or similar-sounding company names. Sometimes the caller may claim that they’re “taking over from Domestic & General” or that “D&G have gone bust”.
If you have any suspicions or doubts about whether the call is from Domestic & General, terminate the call and contact us directly on 0333 000 4966.
Calls to 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0333 numbers will be part of these.
If you suspect that a company is acting fraudulently or dishonestly, you should report this to the police too via Action Fraud either:
- On their website at www.actionfraud.police.uk
- Or by telephone on 0300 123 2040
I think I’ve cancelled my Domestic & General plan and am no longer covered
Please call us so that we can help on 0333 000 4966.
Calls to 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0333 numbers will be part of these.
What are phishing scams?
Phishing' is when criminals use scam emails, text messages or phone calls to trick their victims into believing fake information. Usually, it’s because they want you to visit a website, which may download a virus onto your computer, or to steal bank details or other personal information.
Things to watch out for:
- The email has a generic greeting
- The email says your account is on hold because of a billing problem
- The email invites you to click on a link to update your payment details
Can I get money back that’s been taken fraudulently?
Money that’s taken illegally from your account is fraud. If this has happened to you, we suggest you notify your bank or building society as soon as possible. Check your bank statement or the bank's website for the phone number to call for reporting security issues — or visit your nearest branch.
For more information on this and anything else related to banking security and fraud, please visit the citizens advice website.