Welcome to our guide to replacement products. You'll find helpful answers to the most common queries here.

You can also talk to us through the live chat icon on the bottom right of this page. These are the times we're online:

  • Weekdays, 08:00 to 18:00
  • Saturdays, 08:30 to 16:30

Our chatbot will answer you outside those times.

To find out how to order your replacement online, you can also see our step-by-step guide.

For more help, you can select 'Replacing an appliance' under 'Talk to an expert' on our contact page.