Welcome to our guide to replacement products. You'll find helpful answers to the most common queries here.


You can also talk to us through the live chat icon on the bottom right of this page. These are the times we're online:

  • Weekdays, 08:00 to 18:00
  • Saturdays, 08:30 to 16:30

Our chatbot will answer you outside those times.


To find out how to order your replacement online, you can also see our step-by-step guide.


For more help, you can select 'Replacing an appliance' under 'Talk to an expert' on our contact page.

Service plans and maintenance and support plans are provided by Domestic & General Services Limited. Insurance policies are provided by Domestic & General Insurance PLC. Domestic & General Insurance PLC is not an insurance intermediary. We’re the underwriter of the insurance policies and don’t provide personal recommendations or advice.

Domestic & General Insurance PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial register number 202111