Welcome to our guide to replacement products. You'll find helpful answers to the most common queries here.


You can also talk to us through the live chat icon on the bottom right of this page. These are the times we're online:

  • Weekdays, 08:00 to 18:00
  • Saturdays, 08:30 to 16:30

Our chatbot will answer you outside those times.


To find out how to order your replacement online, you can also see our step-by-step guide.


For more help, you can select 'Replacing an appliance' under 'Talk to an expert' on our contact page.

Appliance Care policies are underwritten by Domestic & General Insurance PLC. Registered Office: Swan Court, 11 Worple Road, Wimbledon, London SW19 4JS, United Kingdom. Registered in England and Wales, Company No. 485850.

Domestic & General Insurance PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial register number 202111