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An update from us on Coronavirus (COVID-19)

We are currently receiving extremely high volume of calls and are doing our best to speak to customers as quickly as possible, as well as continuing to carry out thousands of repairs and replacements every day.

If we have recently been unable to fix your appliance, please be aware that we are experiencing some delays processing replacements. Rest assured, you will receive a new appliance or have yours repaired shortly. In the meantime, thank you for your patience and understanding.

Visit our Covid-19 FAQs for more information

Book and track your repair online

Click here to book a repair

My Account lets you manage your plans, appliances, and repairs all in one place. By creating an account or logging in, you'll also be able to:

  • Book and track the progress of your repair
  • Rearrange or Cancel your repair
  • Check your cover
Go to my account

Need help? Check out our Frequently asked questions section

Click here to go to FAQs

If you have any queries about repairs, replacements, plans or payment, our Frequently Asked Questions may have the answer.

Can't find what you're looking for?

If you still can't find an answer to your query. We are here to help.

Get in touch

How you can help us improve

We’re proud of the service we provide to our customers, but we know that sometimes things can go wrong. If you are unhappy with your experience with us, we want to hear from you so that we can learn and put things right. Go to Cancellations and Complaints.