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Take control of your plans with My Account


My Account lets you manage your plans, appliances, and repairs all in one place. By creating an account or logging in, you'll also be able to:


  1. Book and track repairs
  2. Get a paperless copy of your plan documents
  3. Update your details and marketing preferences

Access My Account

Need help?

Check out our Help and Advice section


If you have any queries about repairs, replacements, plans or payment, our Frequently Asked Questions may have the answer.


Go to FAQ

Can't find what you're looking for?

Give us a call free on

0800 561 4493

Lines are open 24 hours a day, 7 days a week



Got a question or query?

Drop us an email


So that we can respond to you as quickly and effectively as possible, please include the following information in your email:


  1. Your full name, address, and postcode
  2. Your appliance type and brand
  3. Your plan number

Email: customer.care@domesticandgeneral.com



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