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Updates from us on Coronavirus (COVID-19)

We're still carrying out thousands of repairs and replacements every day.

The safety of our customers and engineers is our top priority so we’re following Government guidelines and taking the correct precautions. For more information, visit our Covid-19 FAQs.

Need a repair?

We’re inviting you to book your repairs online. It's simple, fast, and you'll get the same availability online as on the phone.

Book a repair online

Need to access your plans?

Manage your plans, appliances, and repairs online in My Account – it’s simple, secure and saves you time. My Account gives you access to:


    ✔ View, manage and update your plans
    ✔ Book repairs and track existing ones; 24 hours a day, 7 days a week
    ✔ Rearrange or cancel your repair
    ✔ Get useful hints and tips to keep your product running smoothly
Go to My Account

We can help to resolve your queries

Our FAQs have useful information about:

Have another query?

No worries, we have more FAQs to help with a range of other queries.

Visit our FAQs

If you can’t find the answer to your query, we’re happy to help. I still need help.


We’re proud of the service that we provide but know that sometimes things can go wrong. If you’re unhappy with your experience with us, we want to hear from you so that we can learn and put things right. Visit our Cancellations and Complaints.