We’re here to help
Did you know?
Most of the advice you could need is already here online. So if you haven’t looked already, you can save yourself some time with our FAQs.
Popular FAQ topics
If you're a customer
Easily organise your repairs, plans and appliances in My Account. If you don’t have one, it’s also simple to create a new account. Just log in to:
- Book and track repairs quickly online
- View, manage and update your plans all in one place
- Access expert advice to keep your appliances running smoothly
- Update your personal details
- Change your preferences
Talk to an expert
If you’ve already checked our FAQs and looked in My Account, you might need to contact us.
Simply choose a topic from the list and we'll direct you to the right team.
Tried everything else?
Write to us
Address your letter to:
Customer Care Department
Domestic & General Group Limited
Please try to use our online services where you can but if you still can’t find what you're looking for or if you have an emergency, you can give us a call on 0333 000 4966.
Our call centre team are working from home and are ready to take your call. We’re busiest between 10am and 2pm, to reach us faster try calling outside of these times.