Request a repair
If you have a plan, you can request a repair by logging into the repair manager.
Call us free from your mobile or landline
0800 561 4496*
Open 8am-8pm 7 days a week
*Calls may be recorded and monitored for quality and training purposes.
Choose what you’d like to talk to us about from the dropdown below (please note, plan cancellations must be made using the phone number above).
Or write to us
Customer Care Department
Domestic & General Group Limited
If you're interested in partnering with us, or would like to find out more about how Domestic & General can add value to your business, contact:
Business Development Director
Tel: +44 (0)7872 839139
We’re constantly working to improve our products and services, so we always want to hear from you.
You can make a complaint by selecting 'I have a complaint' from the dropdown box above and we'll get back to you as quickly as possible.
How we handle your complaint depends on whether you have an insurance or warranty product. Please choose between our insurance and services companies below to view their complaints procedures:
Complaints handling procedure for Protection Plans provided by Domestic & General Services Limited
Complaints handling procedure for Protection Plans provided by Domestic & General Insurance PLC
If you’re not completely happy with the outcome of your complaint, you may choose to escalate it to CEO_Office@domesticandgeneral.com
Domestic & General Insurance Plc - UK Complaints Data
To be completely transparent, we've published the complaints data for Domestic & General Insurance PLC. You can view the data here:
DGI Complaints Data Summary - 1 October 2016-31 March 2017
You can cancel your plan over the phone by calling us on 0800 561 4496. Calls may be recorded and monitored for quality and training purposes.
You can also cancel your plan through the post by downloading a cancellation form from My Account. If you've not used My Account before, you may need to import your plan, so please have the plan number handy.
Your Rights to Cancel During the Cooling Off Period
The ‘cooling off period’ is the fourteen (14) day period from receipt of your documentation or from the plan start date, whichever is later. (For some plans this period may be longer please refer to the plan documentation for full details).
If you change your mind during the cooling off period, you can cancel your plan and we’ll refund any fee paid. However, you must pay us for any costs incurred by us in providing you with the service, such as the cost of the call out and any repair (but the charges will not exceed the price of the plan). However, if we replace your appliance during the cooling off period, your plan will automatically end and you must pay the full plan fee.
Your Rights to Cancel After the Cooling Off Period
For your rights to cancel after the cooling off period, please refer to your plan documentation.