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First let's take your query so we can get you the best response.

Find an answer to your query

It's quicker to get your questions answered by going to our Help and advice section.

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Tried My Account yet?

It's the hassle-free way to keep track of all of your plans, appliances, and repairs in one place with over 100 hints and tips articles at your fingers. It’s simple, secure and saves you time.

  • View, manage and update your plans
  • Book repairs and track existing ones; 24 hours a day, 7 days a week
  • Rearrange or cancel your repair
  • Get useful hints and tips to keep your product running smoothly
Go to My Account

Still need to get in touch?

You can simply use the form below to contact us. Just choose a topic from the dropdown list, then enter your details and a description of your query.

Other ways to contact us

By post

Customer Care Department
Domestic & General Group Limited
Leicester House
CV12 8JP

By phone

Please try to use our online services where you can but if you still can’t find what you're looking for or if you have an emergency, you can give us a call on 0333 000 4966.

Our call centre team are working from home and are ready to take your call. We’re busiest between 10am and 2pm, to reach us faster try calling outside of these times.

Calls to 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0333 numbers will be part of these.

How you can help us improve

We’re proud of the service that we provide but know that sometimes things can go wrong. If you feel that we haven’t lived up to your expectations, please let us know. We’d like the chance to put things right.

Go to Cancellations and Complaints.