Contact us

An update from us on Coronavirus (COVID-19)

We understand this is a challenging time and you may be relying on your appliances more than usual. To find out more about how we’re continuing to carry out repairs and replacements safely, please visit our Covid-19 FAQs.

Take control of your plans with My Account

My Account lets you manage your plans, appliances, and repairs all in one place. By creating an account or logging in, you'll also be able to:

  1. Book and track repairs
  2. Get a paperless copy of your plan documents
  3. Update your details and preferences

Access My Account

Need help?

Check out our Help and Advice section

If you have any queries about repairs, replacements, plans or payment, our Frequently Asked Questions may have the answer.

Go to FAQ

Can't find what you're looking for?

Give us a call on

0333 000 4966

Our call centre team are working from home and are ready to take your call. We’re busiest between 10am and 2pm, so try calling outside of these times. We’re prioritising emergencies, vulnerable customers and NHS staff, so please use our online services where possible.

Calls to 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0333 numbers will be part of these.

Got a question or query?

Drop us an email

So that we can respond to you as quickly and effectively as possible, please include the following information in your email:

  1. Your full name, address, and postcode
  2. Your appliance type and brand
  3. Your plan number


Cancellations and Complaints