We’re here to help

Did you know?

Most of the advice you could need is already here online. So if you haven’t looked already, you can save yourself some time with our FAQs.

Popular FAQ topics

If you're a customer

Easily organise your repairs, plans and appliances in My Account. If you don’t have one, it’s also simple to create a new account. Just log in to:

  • Book and track repairs quickly online
  • View, manage and update your plans all in one place
  • Access expert advice to keep your appliances running smoothly
  • Update your personal details
  • Change your preferences

Talk to an expert

If you’ve already checked our FAQs and looked in My Account, you might need to contact us.

Simply choose a topic from the list and we'll direct you to the right team.

Tried everything else?

Write to us

Address your letter to:

Customer Care Department
Domestic & General Group Limited
Leicester House
CV12 8JP

Call us

Please try to use our online services where you can but if you still can’t find what you're looking for or if you have an emergency, you can give us a call on 0333 000 4966.

Our call centre team are working from home and are ready to take your call. We’re busiest between 10am and 2pm, to reach us faster try calling outside of these times.

Calls to 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0333 numbers will be part of these.

Appliance Care policies are underwritten by Domestic & General Insurance PLC. Registered Office: Swan Court, 11 Worple Road, Wimbledon, London SW19 4JS, United Kingdom. Registered in England and Wales, Company No. 485850.

Domestic & General Insurance PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial register number 202111