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An update from us on Coronavirus (COVID-19)

We know it’s a challenging time, so it’s important that you know how you can rely on Domestic & General. We’re taking extra steps to keep everyone safe and ensure the continuity of our service. Find out more about our safety measures


Whirlpool recall

Visit Whirlpool’s dedicated washing machine recall website or call Whirlpool free on 0800 316 1442 for information.



Take control of your plans with My Account


My Account lets you manage your plans, appliances, and repairs all in one place. By creating an account or logging in, you'll also be able to:


  1. Book and track repairs
  2. Get a paperless copy of your plan documents
  3. Update your details and preferences

Access My Account

Need help?

Check out our Help and Advice section


If you have any queries about repairs, replacements, plans or payment, our Frequently Asked Questions may have the answer.


Go to FAQ

Can't find what you're looking for?

Give us a call on

0333 000 4966

Calls to 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0333 numbers will be part of these.



Got a question or query?

Drop us an email


So that we can respond to you as quickly and effectively as possible, please include the following information in your email:


  1. Your full name, address, and postcode
  2. Your appliance type and brand
  3. Your plan number

Email: customer.care@domesticandgeneral.com



Cancellations and Complaints