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How can we help you today?

Updates from us on Coronavirus (COVID-19)

We're still carrying out thousands of repairs and replacements every day.

The safety of our customers and engineers is our top priority so we’re following Government guidelines and taking the correct precautions. For more information, visit our Covid-19 FAQs.

Need a repair?

The fastest way to book your repair is online. Booking an appointment is easy and you’ll get the same availability online as on the phone.

Book a repair

Need to access your plans?

My Account lets you manage your plans, appliances, and repairs all in one place. By creating an account or logging in, you'll also be able to:

  • Track the progress of your repair
  • Rearrange or Cancel your repair
  • Check your cover
  • View your plan documents
  • View and change your personal details
Go to My Account

Have a question?

If you have any queries about repairs, replacements, plans or payment, our Frequently Asked Questions may have the answer.

Visit our FAQs

Need to speak to us?

If you still can't find an answer to your query, we are here to help: get in touch with us.


We’re proud of the service we provide to our customers, but we know that sometimes things can go wrong. If you are unhappy with your experience with us, we want to hear from you so that we can learn and put things right. Go to Cancellations and Complaints.