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Updates from us on Coronavirus (COVID-19)

We’re still safely carrying out thousands of repairs and replacements every day. For more information, visit our Covid-19 FAQs.

Need a repair?

The fastest way to book your repair is online. Booking an appointment is easy and you’ll get the same availability online as on the phone.

The wait time within our contact centre is currently over 10 minutes.

Book a repair online

Need to access your plans?

Manage your plans, appliances, and repairs online in My Account – it’s simple, secure and saves you time. My Account gives you access to:

    ✔ View, manage and update your plans
    ✔ Book repairs and track existing ones; 24 hours a day, 7 days a week
    ✔ Rearrange or cancel your repair
    ✔ Get useful hints and tips to keep your product running smoothly
Go to My Account

We can help to resolve your queries

Our FAQs have useful information about:

Have another query?

No worries, we have more FAQs to help with a range of other queries.

Visit our FAQs

If you can’t find the answer to your query, we’re happy to help. I still need help.

We’re proud of the service that we provide but know that sometimes things can go wrong. If you’re unhappy with your experience with us, we want to hear from you so that we can learn and put things right. Visit our Cancellations and Complaints.