Contact us

Whether you want to book a repair, need to protect a product or want to give us feedback, we’re here to help.

Request a repair
To request a repair online or get the phone number for your plan, please log into the repair manager.
Log into repair manager

Call us free
General enquiries

Domestic & General 0800 561 4493*
Open weekdays 7am-10pm, weekends 8am-8pm

Plan cancellations
0800 561 4496*
Open 8am-8pm 7 days a week


*Calls are free from mobile and landlines. Calls may be recorded and monitored for quality and training purposes.

Get in touch with us online
Our contact form below is the most hassle-free way to get in touch (please note, though, plan cancellations must be made using the phone number above).

* = Required information


Or write to us
Customer Care Department
Domestic & General Group Limited
Leicester House
Bedworth
Warwickshire
CV12 8JP



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    To manage your personal details, please call us on 0800 561 4493. Alternatively, please visit the ‘Manage My Account’ feature above.

    To manage your correspondence address, please call us on 0800 561 4493.

  • If you have any questions about how extended warranties work, your existing plan or your Domestic & General account, visit our Frequently Asked Questions section.

    We've tried to answer as many questions as we can, but if you can't find the answer you were looking for, please call us free on 0800 561 4493. Calls may be recorded and monitored for quality and training purposes.
  • We've created loads of handy hints and tips to help you get the most out of your appliances, and keep them running smoothly.

    Visit our hints and tips section to find out more.
  • We’re constantly working to improve our products and services, so we always want to hear from you.

    You can make a complaint by selecting 'I have a complaint' from the dropdown box above and we'll get back to you as quickly as possible.

    How we handle your complaint depends on whether you have an insurance or warranty product. Please choose between our insurance and services companies below to view their complaints procedures:

    Complaints handling procedure for Protection Plans provided by Domestic & General Services Limited

    Complaints handling procedure for Protection Plans provided by Domestic & General Insurance PLC

    If you’re not completely happy with the outcome of your complaint, you may choose to escalate it to CEO_Office@domesticandgeneral.com

    Domestic & General Insurance Plc - UK Complaints Data
    To be completely transparent, we've published the complaints data for Domestic & General Insurance PLC. You can view the data here:

    DGI Complaints Data Summary - 1 April 2016-30 September 2016

  • If you're interested in partnering with us, or would like to find out more about how Domestic & General can add value to your business, contact:

    Kam Kandola
    Business Development Director
    Tel: +44 (0)7872 839139
    Email: kam.kandola@domesticandgeneral.com
  • Please click here to access Domestic & General's investor relations information. You can also contact us by email:
    investor.relations@domesticandgeneral.com