Request a repair
To request a repair online or get the phone number for your plan, please log into the repair manager.
Log into repair manager
Call us free
0800 561 4496*
Open 8am-8pm 7 days a week
*Calls are free from mobile and landlines. Calls may be recorded and monitored for quality and training purposes.
Get in touch with us online
Our contact form below is the most hassle-free way to get in touch (please note, though, plan cancellations must be made using the phone number above).
* = Required information
Or write to us
Customer Care Department
Domestic & General Group Limited
If you have any questions about how extended warranties work, your existing plan or your Domestic & General account, visit our Frequently Asked Questions section.
We've tried to answer as many questions as we can, but if you can't find the answer you were looking for, please call us free on 0800 561 4493. Calls may be recorded and monitored for quality and training purposes.
We've created loads of handy hints and tips to help you get the most out of your appliances, and keep them running smoothly.
Visit our hints and tips section to find out more.
We’re constantly working to improve our products and services, so we always want to hear from you.
You can make a complaint by selecting 'I have a complaint' from the dropdown box above and we'll get back to you as quickly as possible.
How we handle your complaint depends on whether you have an insurance or warranty product. Please choose between our insurance and services companies below to view their complaints procedures:
Complaints handling procedure for Protection Plans provided by Domestic & General Services Limited
Complaints handling procedure for Protection Plans provided by Domestic & General Insurance PLC
If you’re not completely happy with the outcome of your complaint, you may choose to escalate it to CEO_Office@domesticandgeneral.com
Domestic & General Insurance Plc - UK Complaints Data
To be completely transparent, we've published the complaints data for Domestic & General Insurance PLC. You can view the data here:
DGI Complaints Data Summary - 1 April 2016-30 September 2016
If you're interested in partnering with us, or would like to find out more about how Domestic & General can add value to your business, contact:
Business Development Director
Tel: +44 (0)7872 839139