Contact us

Whether you want to book a repair, need to protect a product or want to give us feedback, we’re here to help.

Request a repair
To request a repair, please visit the repair manager.

Give us a call
General enquiries
0800 561 4493
(Open weekdays 7am-10pm, weekends 8am-8pm)

Plan cancellations
0800 561 4496
(Open 8am-8pm 7 days a week)

Calls may be recorded and monitored for quality and training purposes.

Get in touch with us online
Our contact form below is the most hassle-free way to get in touch (please note, though, plan cancellations must be made using the phone number above).

* = Required information

Or write to us
Customer Care Department
Domestic & General Group Limited
Leicester House
CV12 8JP

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    To manage your personal details, please call us on 0800 561 4493. Alternatively, please visit the ‘Manage My Account’ feature above.

    To manage your correspondence address, please call us on 0800 561 4493.

  • If you have any questions about how extended warranties work, or questions concerning an existing plan or your Domestic & General account, please visit our Frequently Asked Questions section.

    We've tried to answer as many questions as we can, but if you can't find the answer you were looking for, please call us free on 0800 561 4493. Calls may be recorded and monitored for quality and training purposes.
  • We have put together a library of resources to help you get the most out of your appliances, and keep them running smoothly!

    Please visit our hints and tips section to find out more.
  • At Domestic & General we care about the service we provide you. By listening and acting upon what you tell us we will continue to improve. We are committed to providing a quality service but appreciate that sometimes things can go wrong. We are sorry that you feel the need to complain, but can promise you that we will work hard to ensure that it is dealt with as quickly and as fairly as possible.

    If you have a comment, complaint or suggestion, we want to hear from you as it gives us the chance to put matters right for you and to improve our service for everyone. Where appropriate, we will also take steps to prevent the problem happening again. Your custom is important to us and your feedback allows us to improve the products and services we offer to you and everyone.

    How we will handle your complaint depends on which company in our group is the provider of your Protection Plan.

    Please select the most relevant link below to view the complaints handling procedure:

    Complaints handling procedure for Protection Plans provided by Domestic & General Services Limited

    Complaints handling procedure for Protection Plans provided by Domestic & General Insurance PLC

    Domestic & General Insurance Plc - UK Complaints Data
    To comply with regulations we've published the complaints data for Domestic & General Insurance PLC. You can view/access this data by clicking on the link below.

    Complaints Data Summary - 1st October 2015 – 31st March 2016

    Making a complaint
    To make a complaint, please use the contact form above and we'll get back to you as quickly as possible.

  • Please click here to access the Domestic & General investor portal. If you do not have a username and password, you can request one by sending an email to:

  • If you're interested in partnering with us, or would like to find out more about how Domestic & General can add value to your business, contact:

    Kam Kandola
    Business Development Director
    Tel: +44 (0)7872 839139