What to check first

The first thing you should check if you have no hot water is whether your boiler is working. Depending on the type of boiler you have, the first sign that your boiler is not working will often be a change from the usual display colour along with an error code, and you could need a professional boiler repair.

Do you need to contact a professional?

The issues listed above are all things you can safely check yourself, but it's worth remembering that your boiler uses gas and can be dangerous. Hopefully, this checklist has helped you diagnose why you have no hot water.

If you're still not having any joy, you can request a repair by logging into My Account. If you don’t have one, it’s also simple to create a new account.

There are plenty of simple fixes that you can make around your house to keep your appliances working this winter. Be winter ready and check out our blog on how to save energy at home and still stay cosy in winter.

About the author

Ian Palmer-Smith

Ian is the Supplier and Heating Service Director at Domestic & General. He leads the operational delivery for ScottishPower, as well as managing operational relationships with heating manufacturers and our service network in the UK and Éire.

He’s an advocate for the prevention of carbon monoxide (CO) poisoning, becoming a member of the All-Party Parliamentary Carbon Monoxide Group (APPCOG) in 2020. He's worked in the heating sector for over 37 years and regularly contributes to our articles.

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