Fuss-free protection for the things you rely on every day
Insurance, repairs and support for your appliances and boiler — from the UK’s leading specialist warranty provider.
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Protect your appliances with simple, transparent plans and pricing
Appliances
Boilers
Trusted by the brands you trust
We’re the ones behind the extended guarantees from the UK’s top retailers and manufacturers.
We’ve been helping people look after the things they care about for more than 100 years.
Top-rated engineers
Friendly. Professional. Knowledgeable. Those are the words that come up over and over in our 32,500+ 5-star reviews.
People love our engineers. They’re top-rated, approved by us and chosen for their expertise. And the best part? You can book a repair with us, even if you don’t have a plan.
See why we’re trusted by over 7.7 million customers
Repair is a radical act
Together we can help to keep over 2.4 million appliances out of landfills this year.
Our blog is loaded with helpful advice
How to extend the lifespan of your washing machine
13 FEB 2023 | 7 MIN READ
The humble washing machine is the workhorse of a household. By following some simple hints and tricks you could add a few more years to your machine’s lifetime...
Read moreHow to save energy at home and still stay cosy in winter
07 OCT 2022 | 5 MIN READ
This is the time of the year where we rely on our boiler and certain appliances more than usual. So, we’re sharing some tips on how to make your home more energy efficient...
Read moreWhat to do with old appliances
11 NOV 2021 | 3 MIN READ
Wondering how to get rid of a fridge? Or what to do with an old washing machine? There are environmentally friendly and responsible ways to do it...
Read moreNeed help?
Whenever you need us, we’re here.
How do I request a repair?
Log in to My Account. If you don't have an account, you can create one.
Usually, we'll approve your repair straightaway, so you can quickly book an engineer for a time that suits you. We take care of any costs directly with the repairer, so you don’t need to worry about any bills landing on the doormat.
Where can I find my plan or policy number?
You'll find your plan or policy number on your documents. It's usually located on the right-hand side, as shown below. You may have received an email or SMS from us confirming your purchase which also contains your plan/policy number.
If you don’t have these to hand you can view/download your policy documents online in My Account. If you do not have an account, you can create one.
My plan number isn't recognised
Your plan or policy number will always be made up of 2 or 3 characters (a combination of letters and numbers) followed by 7 numbers.
Like this: B1C1234567
If you enter a plan or policy number that matches your documentation, but it still isn’t recognised, there are a few things you can try:
- Make sure the address you've entered exactly matches the address on your plan or policy (including any spaces in your postcode).
- Check the letters and numbers are correct. The numbers 0, 1, and 5 can easily be mistaken for the letters O, l (lowercase L), I (capital i), and S.
- If your plan or policy number starts with an ‘A’, try leaving it out.
What happens if my appliance can’t be repaired?
If we think your appliance is beyond repair, we'll replace it with one that has the same or similar specifications.
If we were recently unable to fix your appliance, we’ll be in touch soon to let you know what the next steps are.
If we replace your appliance, you might need to pay delivery and installation fees (plus any remaining plan payments). Check your plan terms and conditions for more information.
Here’s a step-by-step guide on how to order a replacement. We’ve also got a helpful live chat facility, which you can use to ask any other questions. You'll find the live chat icon on the bottom right of that page.
Can I fix my appliance myself without an engineer?
Possibly. Sometimes, if it’s only a minor issue, you might be able to fix it yourself. Take a look at our blog, which is full of info and tips on getting the most out of your appliances. And always remember to check the manufacturer’s guide.
If you can’t find the answers you need, it’s probably time to call an expert engineer.