Question 1

What's covered?

Accepted Answer

Our standard plumbing and drainage policy covers you for a wide range of issues, from major faults to little nuisances. These include leaking taps, blocked drains, non-flushing toilets, broken taps.

Beyond the plumbing and drainage system itself, we’ll also ease the stress and hassle of repairs. If any surfaces are damaged by us during repairs, we’ll cover up to £150 per claim to restore them. And if we arrange a repair and your home is unliveable, you can claim up to £200 towards accommodation and transport. That’s for your family who live there permanently.

Our extra policy covers all the above plus home emergencies. These include repairs to electrical wiring, and home security, plus access if you’re locked out and treatment of pest infestations. You can buy this plan by calling us on 0333 000 4966.

Question 2

How fast will you repair a plumbing problem?

Accepted Answer

Plumbing systems can be unreliable, but our cover isn’t. If you report an uncontrollable leak between 8am and 8pm, we aim to have one of our engineers there within 6 hours.

Question 3

How do I book repairs?

Accepted Answer

Simply by calling our helpline on 0333 000 1415. It’s open 24 hours a day, all days of the year. Once you’ve told us about the problem, you can pick a good day for one of our engineers to arrive.

Plumbing and Drains	Plumbing and Drains Extra
Plumbing
Repairs to leaking pipes, taps and non-flushing toilets We’ll replace any parts that can’t be fixed	Repairs to leaking pipes, taps and non-flushing toilets We’ll replace any parts that can’t be fixed
Drains
Repairs to leaking pipes and overflows, as well as wastewater and soil vent pipes Blocked drains We’ll replace any parts that can’t be fixed	Repairs to leaking pipes and overflows, as well as wastewater and soil vent pipes Blocked drains We’ll replace any parts that can’t be fixed
Home electrics
	Repairs to electrics, including the fuse box, light fittings, switches and sockets We’ll replace any parts that can’t be fixed (excluding the fuse box)
Lock, security and lockout incidents
	We'll help you get back into your house. That’s if your keys are lost, stolen, damaged, inaccessible, or the lock isn’t working If your home's insecure due to a break-in or vandalism, we'll make it safe again
Pest infestation
	We’ll remove or treat any pests (if there’s clear evidence of an infestation)

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