Privacy Policy

At Domestic & General we want to reassure you that we use your information both responsibly and securely to provide you with the best possible service. Below we explain what we do with your information and your rights to your information. If you would like any further details you can get in touch with us using the contact details below or visit our website (www.domesticandgeneral.com).

Domestic & General Services Limited (for maintenance and support plans) and/or Domestic & General Insurance PLC (for insurance policies) is the "data controller" of your information. Domestic & General Services Limited and/or Domestic & General Insurance PLC (as appropriate, henceforth “we”) process two sets of information about you, “Personal Information” (your name, address, contact and payment details) and the “Goods Information” you provide to register your appliance or device (your name, address, contact and goods details). We’ll use your information: (i) as necessary to fulfil our contract with you (including to recover any amounts owing); (ii) for our legitimate interests in: undertaking marketing (about our products and services and those of our third party partners) by post, telephone, email and/or other electronic messaging services; market research; customer surveys; printing services; checking and verifying your identity and contact details; recording your conversations for training, quality and compliance purposes; and for analytics and profiling for marketing purposes; detecting and preventing crime, including fraud; and (iii) where required to do so by law. We may also ask for your consent to some uses of your information.

We may also process information concerning your health where you choose to provide it, including information that we collect about you in response coronavirus (COVID-19) for example, making sure that it is safe for our engineers to complete a repair. We’ll use this information only as necessary to fulfil our contract with you.

From time to time your Personal Information and Goods Information may also be shared with other members of the Domestic & General Group of Companies (Domestic & General Insurance or Services and other future members of the Group whose details we will notify to you ("Group")), where applicable with EDF Energy Customers Ltd which is the subject of your protection policy and with companies acting on our behalf or providing services to us (e.g. the companies we use to carry out repairs, IT & mailing services, storage of paper records and telecommunications). EDF Energy Customers Ltd will process your Personal Information for their legitimate business interests (including marketing and analytics) in accordance with their privacy policy.

We may transfer your information to countries (including the US) which may not have data protection laws which provide the same level of protection as provided in the UK. Where this occurs we use the European Commission approved ‘Model Clauses’ as an appropriate safeguard to ensure that such information is adequately secured and protected.

We keep your personal information for six years after you terminate your policy so that we can deal with any claims. Your goods information we keep for a bit longer, normally 10 years (reasonable expectation of average product ownership) for health and safety. We also keep your information to send you marketing that you might be interested in, unless we receive a request from you to opt-out of marketing.

By writing to the Data Protection Officer using the contact details provided below, you have the right to ask us:

• for a copy of the personal information we hold about you
• for a copy of the personal information you provided to us to be sent to you or a third party in a commonly used, machine readable format
• to update or correct your personal information to keep it accurate
• to delete your personal information from our records if it is no longer needed for the original purpose; and
• to restrict the processing of your personal information in certain circumstances

And you may also:

• object to us processing your personal information – in which case we will either agree to stop processing or explain why we’re unable to; and
• where we rely on your consent, withdraw that consent at any time.

Please note that the above rights are not absolute and certain exemptions apply to them.

You can also make a complaint to the Information Commissioner (www.ico.org.uk) if you feel your personal information has been mishandled.

We, along with other members of our Group and EDF Energy Customers Ltd may use your information to tell you about any offers, products or services which may be of interest to you. We may contact you by post, telephone, email and/or other electronic messaging services. To change your marketing preference let us know by emailing marketingpreferences@domesticandgeneral.com or by writing to us using the contact details provided below. For EDF Energy Customers Ltd marketing you’ll need to contact them directly using their contact details that you’ll normally find in their privacy notice.

If you need to contact us about your information or your information rights, or to see a copy of our Model Clauses, please write to: Freepost Plus RTKS-CLRA-GRYE, Data Protection Officer, Domestic & General, Leicester House, 17 Leicester Street, Bedworth CV12 8JP or dataprotection@domesticandgeneral.com and we’ll be happy to help you.