05 December 2011 - Domestic & General Celebrates Reaching the Milestone of Two Million Protection Plans in Germany
Delighted Customer is presented with luxury appliance from Bauknecht/Whirlpool
Domestic & General is proud to announce it is now sold its two millionth warranty and product protection plan in Germany.
Since it began operating in the country in 1994, Domestic & General has established itself among manufacturers, retailers and customers alike as the undisputed market-leader in the warranty sector. It enjoys partnerships with a wide range of world-famous companies such as Bauknecht/Whirlpool, for whom Domestic & General has developed a range of innovative products and services.
In order to celebrate this achievement, Domestic & General joined together with Bauknecht/Whirlpool to present the customer who bought the two millionth plan with a special gift. Daniela Lamperle was the lucky winner, and chose a dishwasher from Whirlpool's extensive range of household appliances, which came with an extended warranty protection plan from Domestic and General.
Carlos Bermudez, CEO of Domestic & General Germany said, "We are very proud to reach this wonderful milestone. It reflects the hard work and energy of our employees, and the fantastic commitment of our many business partners. Our success is based on our unrivalled focus on excellent customer service, as well as our continued efforts to ensure our product meets the needs of our customers. We really do try to live up to our promise - "more than a guarantee" - in everything that we do.
"Our successful partnership with Bauknecht/Whirlpool represents a perfect example of how we bring such benefits to both manufacturers and customers, and we are therefore especially pleased that the customer buying our two millionth plan is able to enjoy one of their fantastic appliances."
Reinhard Sperling, Director Customer Service Germany & Austria for Bauknecht/Whirlpool, adds: "Extended warranties have become much more accepted in recent years, and today our customers expect a perfect repair service if their appliance should not meet the highest standards. Our partnership with Domestic & General, together with the quality of our products, means we are confident that our customers can expect the highest levels of customer satisfaction."
Looking to the future Carlos says that there remains significant growth potential for Domestic & General: "The market for product warranties and protection is booming in Germany for both manufacturers and retailers alike. The benefits are clear: for manufacturers they provide a powerful customer retention tool, and for retailers they offer a greater level of customer service as well as additional sales channel. Our customers can testify that the demand is there, and together with partners such as Bauknecht/Whirlpool, I am confident we will continue our success long into the future."
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