Media centre

01 August 2013 - Samsung, the world’s largest TV brand, signs new contract with Domestic & General

Domestic & General is delighted to announce a major new contract with the world’s largest TV brand, Samsung. The deal heralds a significant new relationship between the two companies designed to drive data acquisition and warranty sales through deeper engagement with Samsung customers. Leveraging Domestic & General’s core strengths in customer service and extended warranty products, the deal sees registration stickers and in-box registration cards incorporated across Samsung’s key TV ranges.

Ken Wilson, Executive Director at Domestic & General, said, “Over two years of planning have gone into expanding our working relationship with Samsung and we are pleased to have the opportunity to prove our best practice data and warranty model to this major Korean brand - both in the UK and to the head office in Seoul. With Samsung TVs often installed in a customer’s home just four weeks from date of manufacture, our speed of implementation, exceptional customer handling and portfolio of service-lead extended warranty products were key USPs for this premier brand.”

The Samsung deal follows on from recent contract wins for Domestic & General with refrigeration company LEC and photographic specialist Nikon.

- ENDS -

Notes For Editors:

1. For more information, please contact James Mountford, Corporate Communications Advisor, on

2. Domestic & General provides warranty services for UK and International clients and comprehensive product protection for more than fifteen million customers.

We were founded 100 years ago, and for the past 60 years we have been looking after people when their appliances break down. Today our primary focus is on providing product protection for major domestic appliances and consumer electronic products. Together with our manufacturing, retail and financial services clients, we provide warranty services for many major UK and International brands. We manage the whole warranty process, including: customer mailing; contact centres; repair networks; in-house administration; claims handling.

We operate across a number of different international markets, most notably in Germany, Spain, Australia, France, Italy and Portugal. To learn more about us, visit