Media centre

10 July 2012 - Domestic & General and Indesit Company Announce Contract Extension

Domestic & General is delighted to announce it has agreed a new five year contract extension with Indesit Company for its UK and Ireland markets.

Through its Hotpoint, Indesit and Cannon brands, Indesit Company is one of the UK’s favourite manufacturers of domestic appliances. It first joined with Domestic & General in 2000 to offer comprehensive protection across its range of products, and since then has gone on to deliver outstanding levels of care and service to its customers.

The agreement, which will run until 2018, will see a continued focus on product development and innovation, and will include many of Domestic & General’s unique product registration and data collection initiatives. It will also ensure that customers continue to receive the high standards of care that they have come to expect, including a nationwide repair network and dedicated UK-based call centres.

In addition, both companies are looking to build upon the success of the Repair & Protect product. This offers customers a great way of booking a prompt and professional appliance repair with complete confidence. It offers an up-front fixed price for their repair, which is carried out by an Indesit-approved engineer with genuine replacement parts. In addition, customers receive an additional warranty providing one year’s protection against any further breakdowns.

Ken Wilson, Managing Director at Domestic & General said, We have greatly enjoyed working with Indesit Company over the years and are delighted that they have decided that our service, products and customer care remains the very best in the market. We look forward to continuing our highly successful partnership, and to ensuring that customers receive the best possible levels of service.”

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Notes For Editors:
1. For more information, please contact Michael Rosen, Press & PR Manager, on 020 8879 8767 or 07595 550897 or michael.rosen@domesticandgeneral.com.
2. Domestic & General provides warranty services for UK and International clients and comprehensive product protection for more than thirteen million customers. .”We were founded 100 years ago, and for the past 60 years we have been looking after people when their appliances break down. Today our primary focus is on providing product protection for major domestic appliances and consumer electronic products. Together with our manufacturing, retail and financial services clients, we provide warranty services for over 160 major UK and International brands. We manage the whole warranty process, including: customer mailing; contact centres; repair networks; in-house administration; claims handling.
We operate across a number of different international markets, most notably in Australia, Germany, Spain and France. To learn more about us, visit www.domesticandgeneral.com