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01 October 2012 - Domestic & General (Australia) Signs Contract Extension with Leading Electrical Retailer The Good Guys

Domestic & General, a specialist provider of warranty services, is delighted to have signed a new long-term contract extension with The Good Guys.

The Good Guys is one of Australia’s leading consumer appliance and electronics retailers, delivering quality electronics at competitive prices. Since its inception in 1952, the organisation has grown to over 100 stores across Australia and New Zealand.

Domestic & General will continue to work together with The Good Guys to provide point of sale warranties on a range of products and build upon an already highly successful partnership. Our proven business model not only provides additional revenue generating opportunities for their stores, but also serves to strengthen the relationship between The Good Guys and its customers. From customer contact throughout the life of the product to exceeding expectations at point of breakdown our expertise helps to generate long term value for both businesses.

Brett Hawgood, Managing Director of Domestic & General Australia said, “We know just how important a strong warranty product can be to retailers who, more than ever nowadays, need to offer customers that bit extra. The Good Guys is incredibly well-respected and place the highest emphasis on customer satisfaction, so we are delighted to be working with them.”

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Notes For Editors:
1. For more information, please contact Kylie Milton, Marketing Manager, on 03 9008 4648 or kylie.milton@domesticandgeneral.com
2. Domestic & General provides warranty services for UK and International clients and comprehensive product protection for more than thirteen million customers.
We were founded 100 years ago, and for the past 60 years we have been looking after people when their appliances break down. Today our primary focus is on providing product protection for major domestic appliances and consumer electronic products. Together with our manufacturing, retail and financial services clients, we provide warranty services for many major UK and International brands. We manage the whole warranty process, including: customer mailing; contact centres; repair networks; in-house administration; claims handling.
We operate across a number of different international markets, most notably in Germany, Spain, Australia, France, Italy and Portugal. To learn more about us, visit www.domesticandgeneral.com