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17 September 2015 - Clean start for charity users with contact centre donation

Homeless and vulnerable people at a Nottingham charity have received a much-needed washing machine – thanks to a donation via warranty specialists Domestic & General.
Domestic & General, the Talbot Street contact centre, selected The Friary as its chosen charity of the year. When the company heard that Friary staff were in need of a washing machine for service users, they put out the word to their white goods clients and Hotpoint came forward to help.

Handed over this week, the new machine will help to cater for the hundreds of vulnerable and homeless users at The Friary in West Bridgford.

Craig White, UK customer service director at Domestic & General, said: “Donating a washing machine with the help of our clients is part of our ongoing support to this amazing charity which does so much for the homeless community in Nottingham.

“Part of our work with the charity means we have donated many hours of employees’ time to help at the Friary building – and helping service users with jobs skills and IT needs.

“When the Friary told us that they were in desperate need of another washing machine to provide clean clothes for users, we spread the word to many of our electrical goods clients and Hotpoint answered our call.”

Set up more than two decades ago to help the homeless, The Friary aims to boost employment skills and provide companionship. In that time, it has helped hundreds of vulnerable people – supporting them to get back into work and turn their lives around.

The Friary is open three days a week helping disadvantaged people who may be homeless, need help getting back into the community and work, or simply need a hot meal and fresh clothes. It deals with anywhere between 80 to 120 people per session.

Helen Jones, marketing and communications officer for the Friary, said: “The Friary is delighted to be washing at full capacity again.

“The delivery of the new washing machine kindly donated by Domestic & General means that we can wash clothes for our rough-sleepers and those who genuinely need that bit of extra help.

“We all know how nice it feels to put on a clean shirt or to get into clean bedding.”

Domestic & General provides warranty services for UK and international clients and comprehensive product protection for more than 15 million customers.

Domestic & General is helping to collect a ‘shopping list’ of key items The Friary needs to help it best support its users. Over the coming weeks, Domestic & General, who is one of the largest employers in the city, will be collecting toiletries, jogging bottoms, jeans, trainers, hoodies, sweatshirts, socks and boxers. These items will then also be donated to the charity.

Domestic & General has three further UK offices, in Brighton, Bedworth with its headquarters in Wimbledon. The Talbot Street office is currently recruiting to fill more than 200 part and full time jobs.

For more information about Domestic & General visit

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For more information please contact Isabel Dunmore, Ruth Norfolk or Liz Cartwright at Cartwright Communications on 0115 853 2110.

Notes to editors:

Domestic & General provides warranty services for UK and International clients and comprehensive product protection for more than fifteen million customers. We were founded over 100 years ago, and for the past 60 years have been looking after people when their appliances break down. Today our primary focus is on providing product protection for major domestic appliances and consumer electronic products. Together with our manufacturing, retail and financial services clients, we provide warranty services for over 160 major UK and International brands. We manage the whole warranty process, including: customer mailing; contact centres; repair networks; in-house administration; claims handling.