Media centre

22 July - Domestic & General wins 2011 Australian Business Award for Service Excellence

Domestic & General is delighted to have been recognised among Australia’s most progressive organisations, winning the Australian Business Award for Service Excellence in the 2011 Awards.

The Australian Business Awards challenges the full spectrum of private, public and non-profit sector organisations in Australia through its comprehensive business and product award categories.

Now in its sixth year, the Australian Business Awards program recognises organisations that demonstrate the core values of business excellence, product excellence, corporate responsibility, sustainability and commercial success in their respective industries. A total of 103 recipients were honoured from the 928 organisations that participated in the 2011 Awards.

The Australian Business Award for Service Excellence recognises organisations that deliver outstanding customer service. The judges said that “Domestic and General has been recognised as an industry leader for exceptional service and professionalism, and we honour its professional contributions to the industry as a whole.”

Commenting on the win, Tracey Naughton, Country Manager for Australia said: “We are extremely proud and delighted to have won this prestigious award. It is a tribute to the tremendous efforts we have made to ensure our customers and partners receive the highest levels of customer service, and could not have been achieved without the dedication and hard work of every one of our employees.

Tara Johnston, Program Director of the Australian Business Awards, said the standard of entries for 2011 was a testament to the strength and resilience of the Australian economy.

“Australian businesses continue to adapt business processes, invest in product development and develop dynamic e-business initiatives that increase productivity and quality standards for all. The Australian Business Awards provide a welcome opportunity for organisations committed to business and product excellence to receive recognition throughout their respective industries for driving positive business outcomes,” said Johnston.

“We are proud that the Awards continue to promote the key values in the workplace which foster a vibrant organisational culture and encourage enterprise, product innovation, service excellence, marketing excellence, environmental sustainability and community contribution. We would like to congratulate all the 2011 winners for achieving exceptional results within the respective award categories.”

Business award entries are separated by industry classification per award category and evaluated in accordance with the award criteria across seven main areas, including leadership and strategy, impact on industry, adaptability and sustainability, human resource management, customer relationship management, process management and evidence of success.

- ENDS -

More details regarding the Awards program can be obtained at