Plans and policies
Cancellations and Complaints
You can cancel your plan over the phone by calling us on 0333 000 4969.
Calls to 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0333 numbers will be part of these.
You can also cancel your plan through the post by downloading and completing a cancellation form.
Your Rights to Cancel During the Cooling Off Period
The ‘cooling off period’ is the fourteen (14) day period from receipt of your documentation or from the plan start date, whichever is later. (For some plans this period may be longer please refer to the plan documentation for full details).
If you change your mind during the cooling off period, you can cancel your plan and we’ll refund any fee paid. However, you must pay us for any costs incurred by us in providing you with the service, such as the cost of the call out and any repair (but the charges will not exceed the price of the plan). However, if we replace your appliance during the cooling off period, your plan will automatically end and you must pay the full plan fee.
Your Rights to Cancel After the Cooling Off Period
For your rights to cancel after the cooling off period, please refer to your plan documentation.
We’re constantly working to improve our products and services, so we always want to hear from you.
How we handle your complaint depends on whether you have an insurance or warranty product. Please choose between our insurance and services companies below to view their complaints procedures:
Complaints handling procedure for Protection Plans provided by Domestic & General Services Limited
Complaints handling procedure for Protection Plans provided by Domestic & General Insurance PLC
If you’re not completely happy with the outcome of your complaint, you may choose to escalate it to CEO_Office@domesticandgeneral.com
Domestic & General Insurance Plc - UK Complaints Data
To be completely transparent, we've published the complaints data for Domestic & General Insurance PLC. You can view the data here:
DGI Complaints Data Summary - 1 October 2019 - 31 March 2020