Frequently asked questions

Rogue traders

We’re still here to help


We want to reassure you that we’re still here to help with repairs and replacements, and we’re taking steps to keep our customers and engineers safe.


Please be diligent for rogue traders and scams, especially in this time of uncertainty. If you would like more information about what we’re doing during the current situation, please read our latest COVID-19 FAQs

  • Some customers have informed us that they have received a call from someone claiming to be from Domestic & General or D&G, or similar-sounding company names. Sometimes the caller may claim that they are “taking over from Domestic & General” or that “D&G have gone bust”.


    These can be so called ‘rogue traders’, intent on selling you an alternative or fake plan in place of your Domestic & General plan, or gaining bank account details or money from you through 'phishing' conversations.


    If you have any doubts about whether the call is from Domestic & General, please terminate the call and contact us directly on 0333 000 4966.

    Calls to 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0333 numbers will be part of these.

  • If you have given your banking or personal information to a company thinking it was Domestic & General and suspect it was a rogue trader, you should contact your bank immediately for advice.

  • If you suspect that a company is acting fraudulently or dishonestly, you should report this to the police via Action Fraud either:


    1. on their website at www.actionfraud.police.uk
    2. or by telephone on 0300 123 2040

    If you are a Domestic & General customer, you can also contact us for further information on 0333 000 4966.

    Calls to 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0333 numbers will be part of these.

  • Please call us so that we can help on 0333 000 4966.

    Calls to 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0333 numbers will be part of these.