Contact us

Can't find what you're looking for?

Give us a call on 0333 000 4966

Our call centre team are working from home and are ready to take your call. We’re busiest between 10am and 2pm, so try calling outside of these times. We’re prioritising emergencies, vulnerable customers and NHS staff, so please use our online services where possible.

Calls to 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0333 numbers will be part of these.

Got a question or query?

Drop us an email

So that we can respond to you as quickly and effectively as possible, please include the following information in your email:

  • Your full name, address, and postcode
  • Your appliance type and brand
  • Your plan number