Contact us

Get in touch with us

For any changes to your plans, appliances, and repairs you can log in to My Account or create an account.

Go to My Account

Got a question or query?

You can get in touch with us easily using the form below. Just choose a topic from the dropdown list, then enter your details and a description of your query.


We always aim to respond within 4 days, but it may take a little longer than usual because of increased demand due to COVID-19.




Alternatively, you can write to us:

Customer Care Department
Domestic & General Group Limited
Leicester House
Bedworth
Warwickshire
CV12 8JP



If you still can’t find what you're looking for or if you have an emergency, you can give us a call on 0333 000 4966.

Our call centre team are working from home and are ready to take your call. We’re busiest between 10am and 2pm, so try calling outside of these times. We’re prioritising emergencies, vulnerable customers and NHS staff, so please use our online services where possible.


Calls to 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0333 numbers will be part of these.


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    You can manage your personal details by logging into My Account. If you're creating a new account, you'll need to import your plan using the plan number. If you need any more help, please call us on 0800 561 4493.

    To manage your correspondence address, please call us on 0800 561 4493.