Contact us

Click below for an easy online solution to your problem

Log in or sign up to My Account and discover how easy it is to:

    ✔ Manage your plans, appliances, and repairs
    ✔ Check your cover
    ✔ View your plan documents
Go to My Account

Got a question or query?

You can simply use the form below to get in touch with us. Just follow these three easy steps:

    1. Choose a topic from the dropdown list
    2. Enter your details
    3. Add a description of your query

We always aim to respond within 4 days, but it may take a little longer than usual because of increased demand due to COVID-19.

Alternatively, you can write to us:

Customer Care Department
Domestic & General Group Limited
Leicester House
CV12 8JP

If you still can’t find what you're looking for or if you have an emergency, you can give us a call on 0333 000 4966.

The call waiting time is currently over 10 minutes. You can quickly and easily book a repair, access your plans and track existing repairs by logging into My Account.

Our call centre team are working from home and are ready to take your call. We’re busiest between 10am and 2pm, so try calling outside of these times.

Calls to 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0333 numbers will be part of these.

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    You can manage your personal details by logging into My Account. If you're creating a new account, you'll need to import your plan using the plan number. If you need any more help, please call us on 0800 561 4493.

    To manage your correspondence address, please call us on 0800 561 4493.