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Replacements
Updates from us on Coronavirus (COVID-19)
Please be aware that we’re experiencing some delays with our services. Providing replacement options to customers may now take up to 4 days. However, we’ll be in touch as soon as possible. For more information, visit our
Covid-19 FAQs.
Frequently Asked Questions
Find answers to common questions about the product replacement process and the additional services that are available.
Go to FAQ
Hints and tips
View a step-by-step walkthrough of the product replacement journey, as well as detailed buying guides for the different product types that we replace.
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Anything you would like to ask?
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If you would like to discuss your order further, use our virtual assistant to enter any questions about our service you may have.