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Replacements


An update from us on Coronavirus (COVID-19)

We are currently receiving an extremely high volume of calls and are doing our best to speak to customers as quickly as possible, as well as continuing to carry out thousands of repairs and replacements every day.

If we have recently been unable to fix your appliance, please be aware that we are experiencing some delays processing replacements. Rest assured, you will receive a new appliance or have yours repaired shortly. In the meantime, thank you for your patience and understanding.

Visit our Covid-19 FAQs for more information

Frequently Asked Questions

Find answers to common questions about the product replacement process and the additional services that are available.


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Hints and tips

View a step-by-step walkthrough of the product replacement journey, as well as detailed buying guides for the different product types that we replace.


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Anything you would like to ask?

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If you would like to discuss your order further, use our virtual assistant to enter any questions about our service you may have.