Book a repair

What can we help you with today?

Online booking is the easiest way to get a repair, but in some cases you might still need to call us. Select an option below and log in to see if your plan is already supported by our online system.

You may need to import your plan into your online account, so please have your plan number to hand.

I want to request a repair I want to track a repair I want to change an appointment I want to cancel a repair request
Book a repair

A broken appliance can be stressful, so we've made it quick and easy to book a repair.


You'll get the best available engineer slots by booking online, and 99% of all repairs are approved immediately.

More and more customers are choosing to book their repairs online
99% of all repairs are approved immediately
Our best engineer availability is at your fingertips — just select a date that suits your schedule
Receive immediate confirmation of your repair booking, which will also be sent to you via email
Track your repair progress instantly from My Account
Skip the queue and avoid the wait times in our contact centre

All you need to book online are your My Account login details.

We may ask for your model number to get you back up and running as quickly as possible.

Start repair booking

Updates from us on Coronavirus (COVID-19): The safety of our customers and engineers is our top priority, so we’re following Government guidance and taking the correct precautions. For more information, visit our COVID-19 FAQs

Broken appliance but no plan?

Choose a one-off repair or keep it running for longer with Repair & Care

If your query is about the Whirlpool washing machine recall, you must contact Whirlpool directly.
Please visit washingmachinerecall.whirlpool.co.uk to access Whirlpool’s dedicated washing machine recall website.

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