Frequently asked questions

My Account

  • You can enter any one of your plan or policy numbers at this stage – we’ll use this to find all of your plans or policies and display them in My Account.

  • We’re making some updates to My Account, and we want to make sure your details are correct and secure. You’ll only have to do this once; you’ll then be able to access the new My Account by logging in with your email address and new password.

  • If you are having trouble logging into the new My Account for the first time, please try creating a new account here. Please use the name and address that are on your plan(s); that way the new account will show your existing plans, repairs, and details.


    Still having trouble? Contact us

  • You can change your password by logging into My Account.


    I've forgotten my password

  • If you are having trouble logging into the new My Account for the first time, please try creating a new account here. Please use the name and address that are on your plan(s); that way the new account will show your existing plans, repairs, and details.


    Still having trouble? Contact us

  • You can change your contact details and address by logging into My Account and selecting “My Details”. If you don't have an account, you can create one here.

  • If you have purchased your policy in the last 24 hours and are not able to view your documents, please check back soon as we are currently uploading them.


    If your documents are not available to view/download in My Account you can request a copy to be sent to you via email, by logging into My Account and selecting “Email me my plan". This can take up to 24 hours.


    You will only be able to view your latest plan/policy document or renewal document in My Account. Your plan/ policy and renewal documents will continue to be sent to you through your chosen preference email/post.

  • If your plan is due for renewal in the next 30 days you will be able to view your latest renewal document in My Account prior to your renewal date. You will still receive your renewal documents via your chosen method i.e. post or email.