It depends upon the complexity of the repair. While some repairs can be completed on the first visit, others may be held up by spare delays due to supply chain or by the difficulty in spotting an intermittent fault. If you do encounter any problems with your repair, or in dealing with our engineer, please let us know
Engineers of home entertainment equipment will either return the product (if it has been taken away for tests) or update customers of the repair process within 5 working days. However, in exceptional circumstances, this may take longer.