Privacy and Cookies Policy

This Website (“Website”) is owned by Domestic & General Group Limited and operated by Domestic & General Services Limited (“DGS”), part of the Domestic & General Group (the “Group”). DGS and the Group (“us”, “we” or “our”) take the handling of your personal information seriously. This privacy policy explains how we may use information we collect about you and the use of cookies on the Website. We ask that you please read this privacy policy carefully as by accessing the Website you confirm to have understood and agreed to it.

Information we collect about you

We may collect information about you:

  • when you visit the Website, and other sites accessible from the Website.
  • for reasons associated with any policies or plans you take out on the Website.
  • if you have agreed to take part in any promotions, competitions, customer surveys and questionnaires that we may conduct and have invited you to participate in.
  • when you contact us e.g. by writing or calling our customer services.

By providing us with your telephone number and/or email address you agree to being contacted by these methods. When you take out a policy or plan on the Website you agree that we may send you confirmation by email.

To improve our service we may monitor or record our communications with you. To help keep your details accurate we may use information we receive from our partners.

Using your Information

Collecting your personal information helps us to better understand what you need from us. We may use your information to:

  • manage and improve the Website and our services to you.
  • administer and operate the Website, our services, your purchases and your account.
  • tell you about changes to the Website and our services.
  • conduct market surveys, customer surveys, competitions and questionnaires.
  • contact you with additional services we may offer and other marketing purposes.
  • assist us in training, statistical analysis, analytics, regulatory reporting and testing recover any amounts you owe to us.

We may share your personal information across the Group and with our service providers (acting on our behalf to manage and administer our services including your plan or policy) and with our partners and agents who may also use your information for the purposes listed above. We and any of these third parties (if applicable) may contact you by mail, telephone or email for these purposes.

This process may include sending personal information outside of the European Economic Area (“EEA”) and, if necessary, across international borders. The data protection laws in these countries may not be as extensive as in the EEA. However, if we do so, then we will have taken appropriate steps to ensure the same level of protection for the processing carried out in these countries as within the EEA.

We reserve the right to retain your session (including your personal information), for 30 days and we may send you an email reminding you to complete your purchase and providing you with a link to your session so that you can do so.

What is a Cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.

Why do we use Cookies?

Cookies are essential to the operation of the Website because they identify the pages and actions you have previously visited. For example, when you add an item to your basket and go to another page on the Website, cookies enable the item to remain in your shopping basket.
As well as cookies that make the Website work, we also use cookies to identify any issues and areas for improvement. These analytical cookies help us make the Website better and identify which marketing channels are most effective.

The Cookies we Use

The following is a list of the Cookies that we use on the Website and the purpose for which they are used. By continuing to use the Website, you are consenting to the use of these cookies.

Cookie Purpose
Stores the categories visited by a user, which is later used by the following Analytics tags: Product tag, Cart tag and Order tag.
The value of referer in the HTTP header.
non-secured session cookie
This cookie contains the value of the store ID of the session. This value is used to select the store to run the command, if one is not specified on the URL.
Checks whether the client browser accepts cookies.
secured session cookie
WebSphere Commerce uses a secure authentication cookie to manage authentication data. An authentication cookie flows only over SSL. For increased security, it has a timestamp with a signature. This cookie is used to authenticate the user over SSL-connections.
non-secured session cookie
This cookie exists only if it is a generic user session. This cookie stores the session values such as store ID, language ID, and contracts.
non-secured session cookie
This cookie is created on the first request that is processed by WebSphere Commerce run time. For example, a non-cache request.
non-secured session cookie
This cookie is a user session cookie that flows between the browser and server over both SSL or non-SSL connection. It is used for user identification over non-SSL connections. It contains user session values such as login timeout, or session identifier.
LTPA2 cookie
WebSphere Application Server cookie
This cookie is used when WebSphere Commerce enabled for single sign-on with other WebSphere applications information center.
WC_EdgeCacheComponent_storeId Used for Edge Caching.
FEP2 SoccomAuthToken Social bridging session cookie.
FEP2 SoccomUserInfoToken Social bridging session cookie.
FEP2 SoccomUserToken Social bridging session cookie.
LtpaToken2 WebSphere Application Server LTPA token used for single sign on.
redeye This cookie is used to store information about user page activities during the website session. These cookies can be used to store ordering information needed to make automated customer service emails work.
netoutcome This cookie is used to allow the website owner to monitor user activity across key areas of its website in order to provide services that better personalise and make more relevant marketing communications and also the provision of analytical reporting

Managing Cookies

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

Alternatively, you may wish to visit which contains comprehensive information on how to remove cookies on a wide variety of browsers.

However if cookies are not enabled on your computer, it will mean that your shopping experience on the Website will be limited to browsing and researching and you may not be able to add products to your basket and/or buy them. If you leave cookies turned on, remember to sign off when you finish using a shared computer.

Third Party Websites

The Website may contain links or be linked to other websites. (“Linked Website”) When you click on the Linked Website you will leave the Website and content controlled by us and will be linked to the Linked Website. We do not have any control on the content on the Linked Website and cannot be held responsible for the information on, and the operation of the Linked Website. However, we will delete the link to the Linked Website upon receiving any knowledge that illegal content or otherwise is provided on the Linked Website. The operators of the Linked Website may collect information from you that will be used by them in accordance with their privacy policy, which may differ from our privacy policy. We do not control the setting of the cookies on the Linked Website, so we suggest you check the Linked Websites for more information about their cookies and how to manage them.


We are committed to the security of the Website and to providing a fraud-free customer interface. All information exchanged is encrypted using SSL software and we have made every attempt to ensure that your personal information is protected against unauthorized access.

Accessing your Information

You can ask for a copy of the personal information we hold on you (to which we may apply a small fee to this request) and/or to correct any inaccuracies to such information. You can also write to us if you do not want us or any third party referred to above to use your personal information for any marketing purposes. Our contact details are set out below.

Changes to our Privacy Policy

This privacy policy replaces all previous versions and is correct as of July 2012. We reserve the right to change the privacy policy at any time.

Contacting Us

If you wish to contact us regarding the accessing of your information as set out above or you have any other queries, please write to us at the address below:

Data Protection Officer
Domestic & General Group
Warwickshire CV12 8BR
United Kingdom

Or email us at: