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15 September 2015 - Domestic & General gains insight into how charity is 'rebuilding and empowering'

Rebuilding, empowering and supporting are some of the key life skills helping vulnerable and homeless people in need on a daily basis at Nottingham based charity, The Friary.

It is this vital work carried out by The Friary, in West Bridgford, which Domestic & General employees have been learning about as it recently nominated the charity as its local chosen charity for the year.

The visit is the start of many activities and fundraising support Domestic & General will be giving The Friary throughout the year.

Set up more than two decades ago to help the homeless, The Friary aims to boost employment skills and provide companionship. In that time, it has helped hundreds of vulnerable people – supporting them to get back into work and turn their lives around.

Agent forum representatives from Domestic & General’s Talbot Street contact centre visited the charity to explore and learn more.

Daniel Disney, part of Domestic & General’s Sky Protect retentions team, said it was good to learn more about the homeless charity.

“It was great to meet the Friary team and to get a true experience of just how simple things make a big difference to someone's life,” he said.

“Their advisors were very caring and took their time to show and explain how they run the charity.

“With Domestic & General's input I am sure we can help to make a change whether it be big or small.”

Domestic & General provides warranty services for UK and international clients and comprehensive product protection for more than 15 million customers.

Employees were given a tour of The Friary’s facilities including its self-sufficient allotments kept in bloom by volunteers.

The Friary is open three days a week helping disadvantaged people who may be homeless, need help getting back into the community and work, or simply need a hot meal and fresh clothes. It deals with anywhere between 80 to 120 people per session.

Nicole Stevenson, from Domestic & General’s repair and protect department, added: “I found the visit to the Friary quite an eye opener. It was amazing to see how much they do to help homeless people in the local area.

“It puts our own lives into perspective and highlights how the simple things we have access to such as food on the table, and a warm shower are taken for granted.”

Domestic & General is helping to collect a ‘shopping list’ of key items The Friary needs to help it best support its users. Over the coming weeks, Domestic & General’s 850 strong pool of employees will be collecting toiletries, jogging bottoms, jeans, trainers, hoodies, sweatshirts, socks and boxers. These items will then be donated to the charity.

Helen Jones, marketing and communications officer for the Friary, said it was great to give Domestic & General an insight into the charity’s day-to-day running.

“It was a pleasure to meet members of staff from Domestic & General as they toured our allotments and our day centre,” she said.

“They showed a real interest in the work we do and displayed a genuine concern for the issues we are dealing with. I’m sure their enthusiasm to help will be passed onto their work colleagues back at the office to help motivate them into helping us.

“With so many employees each doing a little bit we can potentially achieve a lot for the Friary.” Helen added.
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For more information please contact Isabel Dunmore, Ruth Norfolk or Liz Cartwright at Cartwright Communications on 0115 853 2110.

Notes to editors:

Domestic & General provides warranty services for UK and International clients and comprehensive product protection for more than fifteen million customers. We were founded over 100 years ago, and for the past 60 years have been looking after people when their appliances break down. Today our primary focus is on providing product protection for major domestic appliances and consumer electronic products. Together with our manufacturing, retail and financial services clients, we provide warranty services for over 160 major UK and International brands. We manage the whole warranty process, including: customer mailing; contact centres; repair networks; in-house administration; claims handling.