Frequently Asked Questions
More about protection plans
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Domestic & General provides your protection plan. We're the UK's leading specialist warranty provider, with 8.9 million people trusting us to help take the worry out of their breakdowns.
With a protection plan, some insurance laws and regulations don’t apply. However, you still have extensive rights under other UK laws, including consumer rights legislation.
We also work with a government-approved dispute resolution body, The Consumer Ombudsman Service. That means if you’re not happy with a resolution to a complaint, you can have our decision reviewed independently for free.
A protection plan protects you against the cost of repairing your product if it’s damaged or breaks down outside your manufacturer’s guarantee.
However, the exact terms and conditions of protection vary depending on when you buy the plan and what product you’re protecting, so please check your plan documents for full details.
Your protection plan is a service contract that offers repairs and replacements for your product if it:
• breaks down after the manufacturer’s guarantee expires
• stops working properly due to an accident at any time (applicable to most plans)
All you’d need to do is call our UK contact centre to request a repair from a manufacturer-approved engineer.
As your protection plan is a service contract, all repairs and replacements are subject to approval in line with your plan terms and conditions. We approve 99% of repairs requests instantly (based on 133,168 calls between April - June 2016).