Frequently Asked Questions

Boiler Protection

We've tried to answer as many questions as we can, but if you can't find the answer you were looking for, please call us free on 0800 561 4493. Calls may be recorded and monitored for quality and training purposes.
  • Use our secure online process to get a boiler protection quote. You can also discuss your options and get a quote over the telephone by calling 0800 597 8600*.

    *Calls may be recorded and monitored for quality and training purposes.
  • No, you can request as many repairs as you need, providing your plan is valid.
  • If you have a hot water tank or an airing cupboard in your house, then you have a conventional boiler. If not, you have a combination boiler.
  • The age limit for a boiler protection plan depends on the type of boiler. You can take out a plan for a combination or condensing boiler if it's under 8 years old, and you can protect a conventional boiler if it's under 15 years old. Once you’ve taken out a plan on your boiler, there is no age limit on renewals.
  • No. Your boiler protection will start 30 days after receipt of your application. However, please note that your boiler must be in good working condition when you apply, and that your application will be void/invalid if any information you provide us with is either false or exaggerated.
  • You can't use your own engineer unless we advise you otherwise. The work of our engineers is monitored and guaranteed, and we ensure that they carry public liability insurance. That’s why we prefer all repairs to be carried out by our approved engineers.
  • You'll be protected for approved repairs or contributions towards a replacement up to the value of £750 or £1,500 a year, depending on the level of protection you choose. If a boiler repair is estimated to cost more than £150, the engineer must call our repair authority line before going ahead with the work.
  • Central heating systems can only be protected on an annual basis. When a boiler plan expires, there is no age limit on renewals.
  • No. Unfortunately we are unable to protect oil boilers.
  • 1. If your central heating system fails or you have a boiler breakdown, call our 24 hour helpline on 0800 597 8600* and our friendly customer service advisors will be happy to help. When you call, please have your boiler protection plan agreement number and a pen available.

    2.  If a repair is approved, the advisor will give you a contact number for an authorised boiler engineer in your area and a referral number.

    3.  Call the authorised repairer, quoting your referral number and arrange for them to come to repair your boiler or central heating system. Domestic & General usually take care of any costs (up to £1,500 a year) directly with the repairer, so you won't even see a bill.

    *Calls may be recorded and monitored for quality and training purposes.
  • Don't turn on any lights or electrical equipment, as they generate a spark. Open all doors and windows in your house. Go outside and call the National Gas Emergency Service on 0800 111 999. They will send an engineer to make your boiler safe. You can then contact us for an engineer to come and repair your boiler.
  • Annual boiler services are usually carried out in the spring/summer months. If you have an annual boiler service included in your boiler protection plan, call us on 0800 597 8600* to arrange for an engineer to visit you.

    *Calls may be recorded and monitored for quality and training purposes.