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Domestic & General

A leading provider of appliance care in the UK

Our service plans

     

  • We approve 98% of repairs instantly over the phone
  • No additional charges for labour, call outs or parts for approved repairs
  • A brand-new product if it can't be fixed (delivery, installation and outstanding fees apply)
  • Protection against damage caused by accident
  • Expert engineers

Boilers

       

  • We approve 99% of repairs instantly over the phone
  • No additional charges for labour, call outs or parts for approved repairs
  • A brand-new product if we replace yours (delivery, installation and outstanding fees apply)
  • Protection against damage caused by accident
  • Expert engineers
  • We approve 99% of repairs instantly over the phone
  • No additional charges for labour callouts or parts for approved repairs
  • If it can't be fixed you may receive a contribution towards a new boiler
  • Annual service can be included
  • Gas Safe engineers

 

Our repair service

     

call centre rep

We approve 99% of repair requests instantly over the phone
Based on 133,168 calls between April - June 2016 expand

dishwasher

We replace thousands of products a year – 320,000 in 2016 alone
Replacements approved by Domestic & General Services Limited (between Jan - Dec 2016) expand

engineer

Excess option or no bills to pay for approved repairs

contact centre

Our UK contact centres take repair requests 7 days a week

Why choose Domestic & General?

       

We're the UK's leading provider of specialist warranties with 8.9 million customers

pound sign

Excess option or no bills to pay for approved repairs

icon Sterling
Excess option or no bills to pay for approved repairs

icon home delivery
Replaced 320,000 products beyond repair with brand-new ones expand
Repairs and replacements approved by Domestic & General Services Limited

icon tick
We approve 99% of repair requests instantly on the phone expand
Based on 133,168 calls between April - June 2016

icon engineer
Quality repairs by expert engineers

icon contact centre
UK contact centres open 365 days a year

icon happy face
92% of customers satisfied with our repair service expand
(Domestic & General Repair CSAT survey of repairs completed May – Oct 2015)

product replacement icon
Replaced 320,000
products beyond repair with brand-new ones expand
Replacements approved by Domestic & General Services Limited (between Jan - Dec 2016)

tick icon
We approve 99% of repair requests
instantly on the phone expand
Based on 133,168 calls between April - June 2016

repair icon

Quality repairs by expert engineers

contact centre

UK contact centres
open 365 days a year

smiley-face

92% of customers satisfied with our repair service expand (Domestic & General Repair CSAT survey of repairs completed May – Oct 2015)

Who we work with

     

What our customers say

     

Really impressed with the engineer - polite, helpful and pleasant. Overall, I was delighted.

Irene, Aberdeen

Brilliant service, particularly as my appliance was beyond repair. Great help to get replacement.

Debbie, Leicester

One phone call and the repair was booked. The washing machine motor was replaced with no fuss - very happy.

Peter, Widnes